How can I follow up on my order?

Steps to Track Your Package

1. Use ParcelsApp: Visit parcelsapp.com and enter your tracking number to monitor your shipment's status.

2. Check Your Order Details: Tracking information is available in your order details. For orders with multiple items, each may have separate delivery dates and tracking numbers.

3. Understand Tracking Availability: Depending on the chosen shipping method, tracking information might not be immediately visible.

   • Local Tracking Numbers: If your local post office assigns a new tracking number, use it to track your shipment. Refer to the image below to identify your local tracking number.
     

     • Original Tracking Number: If no local tracking number is assigned, use the original tracking number on your country's local post office website. See the image below for guidance on where to track your package.
4. For more information about our Shipping and Delivery, please click here.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.