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Shipping Process:
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Order Dispatch: Orders are typically shipped within 1 to 5 business days from the date of purchase.
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Within 5 Business Days: If your order ships earlier, you'll receive a shipping confirmation and tracking number via the email provided during purchase. If you haven't received this information by the 5th business day, please check your Junk/Spam folders. If it's still missing, contact us through our Contact Form.
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After 5 Business Days: Should your order remain unshipped by the 6th business day, our dedicated team is already addressing the delay with our Fulfillment Team. Please allow an additional 3 business days for us to provide your tracking number.
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Delivery Estimates:
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United States: 7 to 20 business days
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International: 10 to 25 business days
Tracking Information:
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Availability: Tracking details might not be immediately accessible due to factors like bulk processing during high shipping volumes or delays in database updates. Some standard international shipments may not offer tracking, but rest assured, your package is on its way.
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After 20/25 Business Days: If there's no tracking update within 20 business days (US) or 25 business days (International), please allow an additional 5 business days for delivery, as packages often arrive around this time.
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Beyond 30/35 Business Days: For delays extending beyond 30 business days (US) or 35 business days (International), our team is actively investigating. We kindly ask for 2 to 5 business days to provide you with an update.
Calculating Delivery Dates:
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Estimates: Delivery times are calculated by adding transit time to the estimated shipping date, considering business days and excluding weekends and holidays.
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Free Shipping: Orders using free shipping are expected to arrive within 7 to 25 business days. While processing might take longer, we ensure delivery within this timeframe.
Expedited Shipping:
- Availability: To maintain affordability, expedited shipping is rarely offered. If available during checkout, delivery is estimated between 7 to 15 business days for US orders and 10 to 20 business days for international orders.
Customer Support:
- Assistance: For further help, please submit a ticket through our support system. Our team will respond within 48 hours.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.