Handling Missing Items in Your Order

If you've received your package and notice that some items are missing, please follow these steps:

1. Check for Separate Shipments: Review your Order Confirmation to determine if items were shipped separately. If each item has a different tracking number, they may arrive at different times.

2. Single Tracking Number: If all items share the same tracking number, and some are missing:

   • Submit a ticket through our support page and include a copy of the packing slip or any paperwork that came with your parcel. This will help us investigate the issue promptly.

   • If the packing slip confirms an item is missing, we will arrange to ship the missing item(s) as soon as possible.

3. Separate Shipments: If items were shipped separately:

   • Track your remaining parcels using the provided tracking numbers.

   • Contact your local post office with the tracking information for further assistance.

4. Uncertain Shipping Details: If you're unsure whether your items were shipped together or separately, please submit a ticket through our support page so we can assist you further.

HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.