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No Tracking Number Yet
If you need to make changes to your order, the possibility of doing so depends on its current processing status:
1. No Tracking Number Issued Yet
If you haven't received a tracking number via email:
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Contact us promptly through our Contact Form page.
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We will consult with our Fulfillment Center to determine if modifications are still possible.
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You will be updated within 24 to 48 business hours regarding the outcome of your modification request.
2. Tracking Number Issued
If a tracking number has been emailed:
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Shipment Status: "Label Created" or "Shipment Notification Sent" Only
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Reach out to us immediately via our Contact Form page.
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We will check with our Fulfillment Center to see if changes are still feasible.
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Updates will be provided within 24 to 48 business hours regarding the success of the modification.
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Shipment Status: Beyond "Label Created" or "Shipment Notification Sent"
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If the shipment status has progressed beyond these stages, it indicates that the parcel has left our Fulfillment Center and is in transit.
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At this point, we cannot guarantee that modifications can be made. However, we will make every effort to assist you.
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WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.