Understanding Unrecognized Charges

If "Hairfris" Appears on Your Billing or Bank Statement

The descriptor "Hairfris" on your billing or bank statement indicates a purchase made from "Hairfris" or its parent company. This may occur when:

• You purchase an item directly from "Hairfris" or its parent company.

• A subscription associated with "Hairfris" renews.

• A family member buys an item from "Hairfris" or its parent company.

If You Cannot Identify the Charge

If you cannot match the charge to a purchase at Hairfris, consider the following steps:

1. Search Your Email: Look for keywords like "Thank you for your purchase" or "Order summary" to locate the receipt corresponding to the charge amount on your statement.

2. Verify the Sender: Check the sender's email address on the receipt to identify the domain (e.g., "[e-mail]").

3. Visit the Website: Go to the identified domain's website to see if you recognize it.

4. Contact the Merchant: If you recognize the website:

   • Use the "Contact Us" link at the top of their site.

   • Alternatively, find the "Submit a Ticket" option in the footer.

Contact Hairfris Support

If, after these steps, you're still unsure about the charge, please contact Hairfris Customer Service.

 

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.