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At hairfris.com, we strive to offer products that meet current market demands and trends. We encourage our customers to thoroughly research their desired products before making a purchase to ensure they align with their needs. Due to operational costs, all sales are considered final, and we are unable to provide refunds for dissatisfaction.
Receiving an Incorrect Item
If you've received an item that differs entirely from what was ordered (e.g., ordering a dress but receiving shoes), we will process a replacement at no additional cost. Please provide three photos of the received item from different angles to expedite this process. There's no need to return the incorrect item. However, if the received item matches the description but doesn't meet personal expectations (e.g., perceived weight or size discrepancies), we cannot offer a replacement.
Items Not Delivered Within 30 Days
For orders not received within 30 days (excluding those marked as delivered by carriers like USPS or Canada Post), you're eligible for a free replacement with the original shipping speed. If your tracking status indicates "delivered," please contact your local post office for assistance.
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If you require further assistance, submit a ticket here. We will respond within 48 hours.